We're here to
help you succeed
From installation to data analysis, our team provides hands-on support from people who understand both the biology and the engineering.
Email Support
For technical questions, sensor troubleshooting, calibration help, and general inquiries. We provide a quick response during business hours.
Email support support@exacth2o.comCommon questions
Where is exactH2O designed to be used?
exactH2O is designed for controlled-environment plant research, research greenhouses, commercial greenhouses, bench systems, and container-based experiments. We confirm the right sensor and irrigation setup during the quote process.
How is a system sized for my greenhouse?
System size depends on the number of benches, pots, treatment zones, sensors, and independently controlled irrigation lines. We review the facility and experimental requirements before recommending a configuration.
Can I review and export my data?
The web portal provides live readings, historical views, irrigation history, and data export for analysis. We confirm any required formats or integrations while planning the system.
What happens if a sensor stops reporting?
The portal shows sensor status and identifies missing or stale readings so the team can investigate the affected location. exactH2O support can help troubleshoot the sensor, connection, or replacement path.
What is included with installation?
Installation planning, on-site setup, and on-site staff training are included with purchase. The schedule depends on the system size and facility, and is confirmed before delivery.