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Support

We're here to
help you succeed

From installation to data analysis, our team provides hands-on support from people who understand both the biology and the engineering.

Get in Touch

How can we
help you?

Whether you're troubleshooting an installation, planning a new experiment, or just have a question — reach out. We provide a quick response during business hours.

Email Support

For technical questions, sensor troubleshooting, calibration help, and general inquiries. We provide a quick response during business hours.

support@exacth2o.com

Quote & Consultation

Not sure what configuration you need? Request a free consultation. We'll review your facility, experimental setup, and research goals before recommending a system.

Request a free quote →

Training Included with Purchase

On-site installation support and staff training are included with your exactH2O system purchase so your team can begin with a clear, working setup.

Discuss your installation →
FAQ

Common
questions

Send us your question and our team will respond quickly.

Where is exactH2O designed to be used?+
exactH2O is designed for controlled-environment plant research, research greenhouses, commercial greenhouses, bench systems, and container-based experiments. We confirm the right sensor and irrigation setup during the quote process.
How is a system sized for my greenhouse?+
System size depends on the number of benches, pots, treatment zones, sensors, and independently controlled irrigation lines. We review the facility and experimental requirements before recommending a configuration.
Can I review and export my data?+
The web portal provides live readings, historical views, irrigation history, and data export for analysis. We confirm any required formats or integrations while planning the system.
What happens if a sensor stops reporting?+
The portal shows sensor status and identifies missing or stale readings so the team can investigate the affected location. exactH2O support can help troubleshoot the sensor, connection, or replacement path.
What is included with installation?+
Installation planning, on-site setup, and on-site staff training are included with purchase. The schedule depends on the system size and facility, and is confirmed before delivery.

Ready to optimize your irrigation?

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