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Support

We're here to
help you succeed

From installation to data analysis, our team provides hands-on support from people who understand both the biology and the engineering.

Get in Touch

How can we
help you?

Whether you're troubleshooting an installation, planning a new experiment, or just have a question — reach out. We respond within one business day.

Email Support

For technical questions, sensor troubleshooting, calibration help, and general inquiries. We aim to respond within 24 hours on business days.

bslbinod@gmail.com

Quote & Consultation

Not sure what configuration you need? Request a free consultation. We'll review your facility, crop, and research goals before recommending a system.

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Technical Docs

Installation guides, sensor calibration procedures, API documentation, and substrate-specific calibration coefficient tables available on request.

Request documentation →

On-site Training

For larger deployments, we offer on-site installation support and staff training to get your team fully operational with exactH2O from day one.

Enquire about training →
FAQ

Common
questions

Don't see your question? Email us and we'll answer within 24 hours.

What substrates is exactH2O calibrated for?+
exactH2O sensors work in peat, perlite, rockwool, coco coir, field soil, and custom substrate mixes. Each substrate has distinct dielectric properties, so we provide substrate-specific calibration coefficients that you enter during setup. Custom calibration for novel substrates is available on request.
How many sensors and zones can one system support?+
The base system supports up to 16 sensor nodes. The mesh network architecture allows expansion to 400+ sensors by adding gateway nodes — no new wiring infrastructure is needed. Zones can be any logical grouping of sensors with shared irrigation targets.
Can I export data for use in R or Python?+
Yes. All sensor data is exportable as CSV or JSON directly from the web dashboard. A REST API is also available for live data integration into custom pipelines, enabling real-time connection to R, Python, JMP, or any data analysis environment.
What happens if a sensor fails during an experiment?+
The system monitors sensor health continuously and triggers configurable email or SMS alerts when a reading falls outside expected bounds or a sensor stops reporting. Failed sensors can be hot-swapped without interrupting other zones.
Is exactH2O compatible with existing fertigation controllers?+
Yes. exactH2O outputs standard control signals (relay-switched or 0–10V) compatible with most commercial fertigation controllers and solenoid valves. We can advise on integration with your existing equipment during the quote process.
How long does installation typically take?+
A standard 16-sensor greenhouse deployment typically takes 4–8 hours including sensor placement, network configuration, and dashboard setup. Larger deployments are usually completed over 1–2 days. We provide installation guides and offer on-site support for complex setups.
Resources

Documentation
& guides

All technical documentation is available to customers on request. New guides are added as the system evolves.

01 —

Installation Guide

Step-by-step hardware installation for greenhouse benches, pot arrays, raised beds, and field plots. Includes sensor placement best practices for each substrate type.

02 —

Calibration Handbook

Substrate-specific VWC calibration coefficients, field calibration procedures, and guidance for validating sensor accuracy against gravimetric reference measurements.

03 —

Dashboard User Guide

Complete reference for the web dashboard: zone setup, irrigation scheduling, threshold alerts, data export, and multi-user access management.

04 —

REST API Reference

Full API documentation for integrating exactH2O live data streams into custom analysis pipelines, automated reporting systems, or third-party platforms.

05 —

Troubleshooting Guide

Diagnosis and resolution procedures for common sensor issues, network connectivity problems, irrigation valve faults, and data anomalies.

06 —

Research Protocol Templates

Ready-to-use methods templates for drought stress experiments, greenhouse trials, and field studies — written to meet peer-review standards for methods reporting.

Ready to get started?

Contact us today and we'll find the right exactH2O configuration for your needs

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